Maintenance FAQs

Does HARRELL respond to lockouts?

No, if you lock yourself out of your unit you are responsible for hiring a locksmith. If the locksmith has to re-key your unit, you must provide us with a copy of the key.

What constitutes a maintenance after hour emergency?

Floods – Busted pipes, faulty water heater, air-conditioner condensation line, overflowing toilet, etc. ***Turn off water immediately, call (254) 772-8572 and press prompt 6.***

Fire

Things I can check before submitting a maintenance request?

Please check all breakers and GFI switches before calling for electrical problems.

Can I schedule maintenance?

We do not schedule maintenance. Once a work order is requested, our maintenance crew will respond in a timely manner. Please leave your keyless deadbolt off on the front door until the maintenance has completed their work.

What constitutes an emergency?

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What are some of the things not covered?

We do not supply pest control, batteries for smoke detectors and garage remotes, or a/c filters.

What about nights and weekends?

Only emergency; flood, fire, sewer back-up emergency call (254) 772-5891 and leave your name, telephone number, address, and details of the emergency.

How do I request maintenance?

A maintenance request needs to be in writing except emergencies. You can email to maintenance@harrellrealty.us, drop it off at the office, go to our website www.harrellrealty.us, or mail to: 4315 Lake Shore Dr. Suite M. Waco, TX – 76710

What are your hours?

Our office is open 8am-5pm, Monday – Friday.

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Current residents can receive helpful information via this service. (ie, Updates about services, monthly rental notices, etc)

Just complete the brief registration to be on the service.

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Maintenance FAQs

Does HARRELL respond to lockouts?

What constitutes a maintenance after hour emergency?

Things I can check before submitting a maintenance request?

Can I schedule maintenance?

What constitutes an emergency?

What are some of the things not covered?

What about nights and weekends?

How do I request maintenance?

What are your hours?

SMS Alerts

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